#SIALeadToAchieve: Difficult Conversations
Difficult conversations are necessary at times. Changing the way we think about conflict can lead to successful resolution.
Here are 5 tips to successfully lead a difficult conversation:
Listen actively:
Reassure that you hear and understand the other person. Restate what they say to you in your own words.
Don’t repeat yourself:
Repetition can seem argumentative. Be confident in your words and consider how your communication may come across.
Be mindful:
Of your tone, body language, and facial expressions. Sometimes “it’s not what you say, it’s how you say it.?”
Remain open minded and do not take it personally:
Embracing diverse perspectives is key to addressing underlying conflict.
Focus on interests not positions:
Overlooking people’s interests may cause issues; focus on reconciling underlying interests instead of taking sides.
#SIALeadToAchieve
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